Information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
Do I have to be home when the cleaner comes?
The choice is up to you. You are welcome to let in the cleaner then either stay or leave. Alternatively, you can provide access for your cleaners via leaving a key/key safe.
Please take note that generally cleaners are able to work most efficiently when there are no people and/or pets inside.
Will I always have the same cleaner come?
We always assign an ongoing cleaner, however even for our cleaners life can throw them curveballs such as illnesses, emergencies etc which may impact your usual cleaner being sent to you.
In this instance, we will always communicate as soon as possible with you and find you a suitable cleaner to fill in.
Unfortunately there are events that are out of our control.
Do I have to provide any products or equipment?
No, you don’t need to provide anything. Our cleaners come fully equipped with all the necessary tools and high-quality cleaning products to get the job done efficiently. We bring everything needed to leave your space sparkling clean.
How can I make a change to my service?
You will receive a friendly reminder either via text or email the day prior to service. If you need to make any changes, simply contact us a minimum of 48hrs prior to service and we can make the necessary changes.
How do I pay for services?
Payment is required at end of service either by cash, pay I.D or direct transfer. For Office and Builder Cleans, contact us to discuss further.
What if I am unhappy with the service?
We encourage feedback whether it be positive or negative.
If you are unsatisfied with part of or the entire service, please email us with an explanation of what the issue is and all relevant photos. Following this we will come within 2-3 business days to rectify the issue and/or provide a partial refund.